How this FAQ works
Our FAQ is grouped into categories (e.g., connection issues, medical certificates, charges). Open a category to see all questions and jump to specific sections.
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Pick a category
Use the sidebar on desktop or the Category button on mobile to choose a topic.
- 2
Scan the sections
Inside each category, use the section list to jump quickly (e.g., permissions, audio/video, billing).
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Still stuck?
If you can't find an answer, reach our team via Contact Us.
Popular categories
Issues with Connection
I cannot seem to connect to the Doctor. What should I do?
The Guide for Getting a Medical Certificate or a MC online in Singapore
We are not robots, we sometimes fall sick. Most schools and offices in Singapore require us to produce a medical certificate (MC) to prove that…
Medical Certificate (MC)
What is a Medical Certificate (MC)? Medical certificate (MCs) is issued by doctors as evidence to certify that the said patient is unfit for work…
Quick tips
Connection not working?
Check browser permissions for camera & microphone, then try the “Connection Issues” category.
Need a Medical Certificate?
Look for “Medical Certificate (MC)” to learn how it works and eligibility.
Charges & pricing
See “Charges” for consultation fees, meds, and delivery details.
Talk to a human
Can't find it here? Contact us.