FAQ

If your camera or microphone is not working during a consultation, clearing your browser cache often resolves the issue. Follow the simple steps below for your browser.

• Open Chrome and click the three dots menu (⋮) in the top right corner
• Go to Settings → Privacy and security
• Click Clear browsing data
• Select Cached images and files and Cookies and other site data
• Click Clear data
• Close Chrome completely and reopen it
• Return to ReallySick.sg and allow camera/microphone access when prompted

On iPhone:

• Go to Settings → Safari
• Tap Clear History and Website Data
• Confirm by tapping Clear History and Data
• Also go to Settings → Safari and ensure Camera and Microphone are set to Allow
• Return to ReallySick.sg and try again

On Mac:

• Open Safari and click Safari in the menu bar → Settings
• Go to the Privacy tab and click Manage Website Data
• Click Remove All and confirm
• Return to ReallySick.sg and allow camera/microphone access when prompted

• Open Edge and click the three dots menu (⋯) in the top right corner
• Go to Settings → Privacy, search, and services
• Under "Clear browsing data", click Choose what to clear
• Select Cached images and files and Cookies and other site data
• Click Clear now
• Close Edge completely and reopen it
• Return to ReallySick.sg and allow camera/microphone access when prompted

• Open Firefox and click the menu button (☰) in the top right corner
• Go to Settings → Privacy & Security
• Scroll to "Cookies and Site Data" and click Clear Data
• Select both options and click Clear
• Close Firefox completely and reopen it
• Return to ReallySick.sg and allow camera/microphone access when prompted

If clearing the cache does not resolve your issue, try the following:

• Try using a different browser (Chrome is recommended)
• Check that no other application is using your camera or microphone
• Restart your device
• Ensure your browser is updated to the latest version

If you continue to experience problems, please contact us for assistance.