Terms of Service

Please read these Terms of Service carefully, together with our Privacy Policy, before accessing or using the Platform or any of the Services. By accessing or using the Platform or any of the Services, you agree to be legally bound by these Terms of Service. If you do not accept these Terms of Service, you must leave the Platform and discontinue all use of the Services immediately.

IMPORTANT: DO NOT USE THE PLATFORM FOR A MEDICAL EMERGENCY. If you are experiencing a medical emergency, call 995 or proceed to the nearest hospital Emergency Department immediately.

1. Agreement and Definitions

1.1 These Terms of Service (“Terms”) constitute a legally binding agreement between you and See-Dr Pte. Ltd. (UEN 202306194K), a company incorporated in Singapore with its registered address at 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051 (“See-Dr”, “we”, “us” or “our”). See-Dr is licensed by the Ministry of Health to provide outpatient medical services by remote provision under licence no. R/26M2285/MDS/001/262.

1.2 By creating an Account, booking or joining a Consultation, or placing an Order, you represent and warrant that you have read, understood and agree to be bound by these Terms and the Privacy Policy, which is incorporated into and forms part of these Terms.

1.3 In these Terms, unless the context otherwise requires:

• “Account” means the account registered on the Platform in your name or, where clause 3.2 applies, in the name of a Minor;
• “Consultation” means a real-time medical consultation with a Doctor conducted through the Platform;
• “Doctor” means a registered medical practitioner engaged by See-Dr to provide medical services through the Platform;
• “MC” means a medical certificate issued by a Doctor;
• “Minor” means a person below Sixteen (16) years of age;
• “Order” means an order for Medicines placed through the Platform;
• “Medicines” means medicines prescribed by a Doctor and supplied through the Platform;
• “Organisation” means an employer or other organisation that has entered into an agreement with See-Dr for the provision of the Services to its personnel;
• “Platform” means the reallysick.sg website, web application and any related applications owned or operated by See-Dr;
• “Privacy Policy” means See-Dr’s privacy policy published on the Platform at https://reallysick.sg/privacy-policy, as amended from time to time; and
• “Services” means the Consultations, MCs, prescriptions, medical opinions, referrals, supply and delivery of Medicines, and any other services provided by See-Dr through the Platform.

1.4 In these Terms, words in the singular include the plural and vice versa; clause headings are for convenience only and shall not affect interpretation; the words “include” and “including” shall not be construed as limiting; and any reference to a statute includes that statute as amended from time to time and any subsidiary legislation made under it.

1.5 Where you access the Services through an Organisation, clause 9 shall also apply to you.

2. Medical Emergencies

2.1 See-Dr prohibits, and disclaims all liability for, any use of the Platform for a medical emergency or for any condition requiring urgent care, including chest pain, difficulty breathing, severe bleeding, sudden weakness or numbness, loss of consciousness, severe allergic reaction, or thoughts of self-harm or harm to others.

2.2 In the event of a medical emergency, you shall immediately call 995 or proceed to the nearest hospital Emergency Department.

2.3 Where a Doctor forms the view during a Consultation that you require urgent or emergency care, the Doctor may terminate the Consultation and direct you to seek such care. You agree to comply with any such direction immediately.

3. Eligibility and Accounts

3.1 Age and capacity. You represent and warrant that you are at least Sixteen (16) years of age and have the legal capacity, right, power and authority to enter into these Terms, save where your Account has been created and is managed on your behalf by a parent or legal guardian in accordance with clause 3.2.

3.2 Minors. A parent or legal guardian may access the Services on behalf of a Minor who is his or her child or ward. In such event, the parent or legal guardian shall create and manage a separate Account for the Minor, book each Consultation through the Minor’s Account, be present with the Minor for the entire duration of each Consultation, and be responsible for all fees and charges incurred. The parent or legal guardian agrees to these Terms both in his or her personal capacity and on behalf of the Minor, shall procure the Minor’s compliance with these Terms, and shall be liable for the Minor’s acts and omissions in connection with the Platform and the Services.

3.3 Location. The Services are available only to persons who are physically present in Singapore at the time of the Consultation. Medicines will be delivered only to addresses in Singapore.

3.4 Accuracy of information. You represent and warrant that all information provided by you to See-Dr or any Doctor, including your identity, contact details, medical history, allergies, current medication and symptoms, is complete, true, accurate and current. You acknowledge that the Doctor relies on such information, and See-Dr shall not be liable for any loss or harm arising from information that is incomplete, untrue, inaccurate or out of date.

3.5 Identity verification. See-Dr or the Doctor may require you to produce valid photographic identification at the start of or at any time during a Consultation. See-Dr may decline or terminate a Consultation if you fail to verify your identity or if See-Dr reasonably believes that you have assumed a false identity.

3.6 Account security. Each person may register only one Account. You shall not share your Account, use the Account of another person (whether with or without that person’s permission), or impersonate any person or misrepresent your affiliation with any person or entity. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account, and shall notify See-Dr immediately at info[at]reallysick.sg upon becoming aware of any unauthorised use of your Account.

4. Teleconsultation Services

4.1 Scope of Services. Through the Platform, See-Dr offers Consultations for minor illnesses (including influenza, food poisoning and migraine), medical opinions and medical referrals. The types of Consultation available and the scope of each are set out in clause 8 and on the Platform.

4.2 Real-time video. All consultations with See-Dr shall be conducted by real-time, two-way interactive audio-visual communication.

4.3 Your equipment. You shall be solely responsible, at your own cost, for obtaining a suitable device and an internet connection of sufficient quality, and for conducting each Consultation in a private and adequately lit setting. You acknowledge that inadequate equipment, connection, sound or lighting may prevent the Doctor from assessing your condition.

4.4 Clinical discretion. All clinical decisions shall be made by the Doctor in the exercise of his or her independent professional judgement. Without limitation, the Doctor may, in his or her sole discretion, decline to commence a Consultation, terminate a Consultation at any time, decline to prescribe any medicine, or decline to issue a Medical Certificate (MC).

4.5 Conditions unsuitable for teleconsultation. See-Dr does not warrant or represent that teleconsultation is an appropriate channel for your particular condition. You acknowledge that teleconsultation is not appropriate for, among others: (a) emergency conditions; (b) serious or deteriorating conditions; (c) conditions requiring a physical examination, laboratory investigation or imaging; (d) chronic conditions that have not previously been diagnosed by a doctor in person; and (e) requests for controlled drugs or medicines with a high potential for misuse or dependence. Where a Doctor determines that your condition requires in-person care, the Doctor will so inform you and advise you on alternative arrangements, and you agree to comply with such advice immediately.

4.6 Inherent risks. You acknowledge and accept the risks inherent in remote medical consultation, including that: (a) the Doctor is unable to examine you physically; (b) the Doctor relies on your self-reported symptoms and measurements, which may result in inaccurate assessment or diagnosis; (c) the Doctor may not have access to your complete medical records, which may result in adverse drug interactions, allergic reactions or other errors of judgement; and (d) failures or deficiencies in hardware, software or data transmission may impede or delay assessment, diagnosis or treatment.

4.7 Waiting times. See-Dr shall use reasonable endeavours to match you with a Doctor promptly but does not guarantee any waiting time or the availability of any particular Doctor.

5. Medical Certificates

5.1 Doctor’s discretion. An MC shall be issued only where the Doctor, following a proper clinical assessment, is satisfied that the MC is justified on medical grounds. The decision whether to issue an MC, and its commencement date and duration, rests solely with the Doctor. No MC shall be issued solely at your request.

5.2 No entitlement. The booking of or payment for any Consultation, including a Tele-consultation PLUS+, does not entitle you to an MC. No fee shall be refunded by reason only that the Doctor declines to issue an MC.

5.3 Prior dates and repeat requests. The Doctor may decline to issue an MC in respect of any period before the Consultation. Where you request MCs repeatedly, the Doctor may refer you for an in-person assessment instead.

5.4 In-person review. Where the Doctor is unable to assess your condition adequately by teleconsultation, the Doctor may require you to undergo an in-person review before any MC is considered.

5.5 Verification. Each MC shall state the name and Medical Council Registration number of the issuing Doctor and may be verified by you or any third party, including your employer, at mc.gov.sg.

5.6 Misuse. You shall not alter, copy, forge or otherwise misuse any MC, or obtain or attempt to obtain any MC by providing false or misleading information. Where See-Dr reasonably suspects any such conduct, See-Dr may, to the extent permitted by law, cancel the MC, suspend or terminate your Account, and report the matter to your employer or the relevant authorities.

6. Prescriptions and Medicines

6.1 Availability of prescriptions. A Doctor may prescribe medicines only in the course of a Tele-consultation PLUS+. A Standard Tele-consultation does not include a prescription. In all cases, whether to prescribe, and the type and quantity of any medicine prescribed, shall be determined by the Doctor in his or her sole discretion.

6.2 Charges for Medicines. Medicines are charged separately from the Consultation fee at the prices displayed on the Platform before you confirm your Order. You are under no obligation to purchase any Medicines prescribed to you.

6.3 Restricted medicines. Doctors do not prescribe controlled drugs or medicines with a high potential for misuse or dependence through the Platform. In respect of all other medicines, the Doctor shall determine on a case-by-case basis whether a prescription is appropriate, having regard to your condition, its severity and the availability of the medicine.

6.4 Your obligations. You hereby agree and undertake to:

• Verify that the Medicines and labels delivered to you correspond to your prescription before consuming them, and notify See-Dr immediately of any discrepancy;
• Comply with all instructions relating to the Medicines, including as to dosage, timing and route of administration;
• Promptly report any side effect or adverse reaction to a doctor, and seek emergency care where the reaction is severe;
• Not permit any other person to use, and not sell or supply to any other person, any Medicines prescribed to you; and
• Not use any Medicines after their expiry date.

6.5 No returns. For reasons of patient safety, Medicines shall not be returned or exchanged once dispensed, save where See-Dr has supplied an incorrect item or the Medicines were damaged on delivery. In such event, you shall notify See-Dr, with photographic evidence, within 8 hours of delivery.

7. Delivery of Medicines

7.1 Delivery schedule. Deliveries are made daily from 8:30am. Orders confirmed by 9:30pm shall be delivered on the same day; Orders received after 9:30pm shall be delivered on the following day. A tracking link shall be made available in your Account once the delivery rider has collected your Order. All delivery timeframes are estimates only, and See-Dr shall not be liable for any delay caused by weather, traffic, stock availability or any other circumstance beyond its reasonable control.

7.2 Standard delivery area. Delivery within See-Dr’s standard delivery area in Singapore, as specified on the Platform, is included in the fee for a Tele-consultation PLUS+.

7.3 Areas outside standard coverage. Delivery to locations outside the standard delivery area, including Sentosa, Jurong Island, offshore islands and secured or restricted premises (such as military camps, ports and certain industrial or government premises), shall be subject to a fixed surcharge for each such area as displayed on the Platform and at checkout before payment. See-Dr reserves the right to decline delivery to any location where access is restricted or delivery is otherwise impracticable, and shall inform you before payment is made.

7.4 Delivery details. You shall be responsible for providing a correct and complete delivery address and a contact number at which you can be reached. You acknowledge and agree that your name, delivery address and contact number will be displayed on the outer packaging of the parcel to facilitate delivery.

7.5 Receipt of delivery. An Order may be received by you or by any adult present at the delivery address. An Order for a Minor shall be received by an adult. Where you select contactless delivery, you authorise the delivery rider to leave the parcel at the delivery address unattended, and you shall bear all risk of loss of, damage to or tampering with the parcel thereafter.

7.6 Failed delivery. Where a delivery cannot be completed because no person is available to receive the parcel, you cannot be contacted, or the delivery address provided is incorrect or incomplete:

• A redelivery fee, as displayed on the Platform, shall be payable for each subsequent delivery attempt;
• See-Dr shall hold the Medicines for 2 days from the first failed delivery attempt pending redelivery; and
• If redelivery is not arranged within that period, the Order shall be closed and no refund shall be given in respect of the Medicines, the delivery or the Consultation.

7.7 See-Dr’s default. Where a delivery fails or is delayed through the fault of See-Dr or its delivery partner, See-Dr shall redeliver the Order at no additional charge.

8. Fees, Payment and Refunds

8.1 Consultation fees. The following Consultation types are offered. All fees are inclusive of GST.

Consultation	Fee	Scope
Standard Tele-consultation	$11	Teleconsultation with a Doctor; medical advice; MC where medically justified. Price inclusive of GST.
Tele-consultation PLUS+	$25	The scope of a Standard Tele-consultation, together with a longer or priority Consultation, a prescription where clinically appropriate, a medical opinion or referral letter where required, and delivery within the standard delivery area. Price inclusive of GST.

Medicines, delivery surcharges and redelivery fees are charged separately as displayed on the Platform and at checkout.

8.2 Variation of fees. See-Dr may vary its fees and charges from time to time by updating the fees and charges displayed on the Platform. The fees and charges applicable to any Consultation or Order shall be those displayed at the time you confirm the Consultation or Order.

8.3 Payment. You hereby authorise See-Dr and its designated payment processor to charge your selected payment method for all fees and charges displayed at checkout, and consent to the disclosure of your payment information to such processor solely for that purpose. Payment for a Consultation shall be collected before you are matched with a Doctor, and no Consultation or Order shall be confirmed until full payment has been received.

8.4 Refunds. You shall be entitled to a full refund of the Consultation fee where:

• You cancel the Consultation or leave the queue before a Doctor connects with you;
• See-Dr is unable to match you with a Doctor;
• The Doctor determines that your condition is unsuitable for teleconsultation and refers you for in-person care; or
• A technical failure attributable to See-Dr prevents the Consultation from being completed.

8.5 Non-refundable fees. Save as provided in clause 8.4, all fees are non-refundable, including where a Consultation has been completed, where the Doctor declines to issue an MC or a prescription, where a Consultation is terminated under clause 10, or where an Order is closed under clause 7.6.

8.6 Processing of refunds. Refunds shall be made to the original payment method. Where payment was made by PayNow, the refund shall take up to 24 hours. Where payment was made by credit or debit card, the refund shall take between 3 and 5 working days, depending on the card issuer.

8.7 Organisation-paid Consultations. Where an Organisation pays for your Consultation, clause 9 shall apply.

9. Corporate Accounts

9.1 Application. This clause 9 applies where you access the Services through an Organisation.

9.2 Order of precedence. Billing, credit terms and the Organisation’s dashboard are governed by the agreement between the Organisation and See-Dr. Your use of the Platform and the Services is governed by these Terms. In the event of any conflict between that agreement and these Terms on a matter between you and See-Dr, these Terms shall prevail.

9.3 Information shared with your Organisation. By using the Services through an Organisation, you consent to See-Dr disclosing to the Organisation, through its dashboard, the date and cost of each Consultation and whether an MC was issued, together with the dates covered by the MC. See-Dr shall not disclose your diagnosis, symptoms, prescriptions or clinical notes to the Organisation except with your separate consent or where required by law.

9.4 Charges not covered. You shall be personally liable for any fees or charges not covered by the Organisation’s arrangement with See-Dr, including Medicines, delivery surcharges, redelivery fees and any Consultation type outside the Organisation’s plan, which shall be payable at checkout.

9.5 Cessation. Your access to the Services through the Organisation shall cease upon your leaving the Organisation or upon the termination of the Organisation’s agreement with See-Dr. You may thereafter continue to use the Services in your personal capacity in accordance with these Terms.

10. User Conduct

10.1 Conduct towards Doctors and staff. You shall at all times treat Doctors, See-Dr personnel and delivery partners with courtesy and respect. You shall not, whether during a Consultation or in any message, call or other communication:

• Threaten, harass, intimidate or insult any person, or use abusive, offensive or obscene language;
• Make any sexual, racist, religious or otherwise discriminatory remark or gesture;
• Expose yourself or display any sexual, violent or medically irrelevant image;
• Attend a Consultation while under the influence of alcohol or drugs such that a safe Consultation cannot be conducted;
• Pressure, induce or attempt to induce a Doctor to issue an MC, prescription or other document that the Doctor has not determined to be clinically appropriate; or
• Make any false accusation against, or knowingly mislead, a Doctor.

10.2 Prohibition on recording. You shall not record, capture, stream or share any part of a Consultation in any medium without the prior written consent of See-Dr.

10.3 Consequences of breach. In the event of any breach of clause 10.1 or 10.2:

• The Doctor may terminate the Consultation immediately;
• No refund shall be given in respect of that Consultation;
• See-Dr may suspend or permanently terminate your Account and refuse to provide further Services to you; and
• See-Dr may report the matter to the police or other relevant authorities.

10.4 Use of the Platform. You shall not: (a) use the Platform or the Services for any unlawful purpose; (b) hack into, interfere with or disrupt the Platform or its servers; (c) introduce any virus or other harmful code; (d) access any account or data that is not your own; (e) use any automated means to access the Platform; or (f) reproduce, resell or otherwise exploit any part of the Platform or the Services for any commercial purpose.

11. Data Protection, Confidentiality and Medical Records

11.1 Personal data. By providing personal data to See-Dr, you consent to the collection, use, processing and disclosure of your personal data in accordance with the Personal Data Protection Act 2012 and the Privacy Policy.

11.2 Confidentiality. Information disclosed by you in the course of a Consultation is confidential and shall be disclosed only to persons involved in your care, to See-Dr’s delivery partners to the extent necessary to deliver your Medicines, to an Organisation in accordance with clause 9.3, or as required or permitted by law.

11.3 Retention of medical records. See-Dr shall retain medical records of your Consultations for the period of six (6) years required by applicable law, notwithstanding any closure of your Account.

11.4 User content. You retain ownership of any images, documents or messages that you upload to the Platform. You grant See-Dr a non-exclusive licence to use such content solely for the purposes of providing and documenting your care, complying with See-Dr’s legal obligations and operating the Platform securely.

11.5 Security. See-Dr shall take reasonable measures to protect your data. However, you acknowledge that no data transmission over the internet is completely secure, and See-Dr does not warrant the security of any information transmitted by you.

12. Intellectual Property

12.1 Licence. Subject to your compliance with these Terms, See-Dr grants you a personal, non-exclusive, non-transferable and revocable licence to use the Platform solely for the purpose of obtaining the Services for yourself or, where clause 3.2 applies, for a Minor.

12.2 Ownership. All copyright, trademarks and other intellectual property rights in the Platform, including the See-Dr and reallysick.sg names and logos, mascot characters, text, graphics and software, shall vest in and remain with See-Dr or its licensors. You shall not reproduce, modify, distribute, decompile, reverse engineer or otherwise use any part of the Platform without the prior written consent of See-Dr.

12.3 General information. Any health-related content on the Platform, other than advice given to you by a Doctor in a Consultation, is provided for general information only and does not constitute medical advice.

12.4 Third-party sites. The Platform may contain links to third-party websites, including mc.gov.sg and payment providers. See-Dr does not control and shall not be responsible for the content, availability or terms of any third-party website.

13. Disclaimers, Limitation of Liability and Indemnity

13.1 Non-excludable liability. Nothing in these Terms shall limit or exclude See-Dr’s liability for death or personal injury arising from its negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.

13.2 Exclusions. Subject to clause 13.1, See-Dr shall not be liable for any loss, damage or harm to the extent arising from:

• Any information provided by you that is incomplete, untrue, inaccurate or out of date;
• Your failure to comply with any advice or direction of a Doctor, including to seek in-person or emergency care;
• Your use of the Platform for a medical emergency or a condition unsuitable for teleconsultation, in breach of clauses 2 and 4.5;
• Any loss of, damage to or tampering with a parcel after delivery or after it has been left under clause 7.5;
• Any interruption, delay or failure of the internet, your device or any third-party service; or
• Any Force Majeure Event under clause 15.1.

13.3 Indirect loss. Subject to clause 13.1, See-Dr shall in no event be liable for any indirect, special, incidental or consequential loss or damage, or for any loss of income, profit, business, goodwill or opportunity, howsoever arising.

13.4 Aggregate cap. Subject to clause 13.1, See-Dr’s aggregate liability to you in respect of all claims arising out of or in connection with the Services shall not exceed the total fees paid by you for the Consultation and Order giving rise to the claim.

13.5 Indemnity. You agree to indemnify and hold harmless See-Dr, its Doctors, officers, employees and agents from and against all claims, losses, liabilities, penalties and costs (including legal costs on a full indemnity basis) arising from or in connection with your breach of these Terms, your misuse of any MC or Medicines, any false information provided by you, or your infringement of the rights of any third party.

14. Suspension and Termination

14.1 Closure by you. You may request the closure of your Account at any time by writing to info[at]reallysick.sg. Where you have received one or more Consultations, See-Dr shall close your Account but shall not be able to delete your Account or your consultation history, which See-Dr is required to retain in accordance with clause 11.3.

14.2 Suspension or termination by See-Dr. See-Dr may, in its sole discretion, restrict, suspend or terminate your access to all or any part of the Platform or the Services if you breach these Terms, if See-Dr reasonably suspects fraud or misuse, or if See-Dr is required to do so by law or by any regulatory authority.

14.3 Effect of termination. Termination shall not affect any fees or charges accrued prior to termination. Following termination, See-Dr shall have no further obligation to provide the Services, save that it shall continue to retain, and provide you with access to, your medical records in accordance with clause 11.3.

14.4 Survival. Clauses 5.6, 10, 11, 13, 15 and 16 shall survive the termination of these Terms.

15. General

15.1 Force majeure. See-Dr shall not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms where such delay or failure results from a Force Majeure Event, provided that See-Dr shall resume performance as soon as reasonably practicable after the Force Majeure Event ceases. A “Force Majeure Event” means any circumstance beyond See-Dr’s reasonable control, including natural disasters, epidemics, quarantine restrictions, government action or regulation, power or telecommunications failures, cyber attacks, civil unrest, industrial action and general failure of public transport.

15.2 Amendments. See-Dr may vary or amend these Terms from time to time by posting the amended Terms on the Platform together with their effective date, and shall notify you of any material amendment by email or in-app notice. Your continued access to or use of the Platform or the Services after the effective date shall constitute your acceptance of the amended Terms. If you do not agree to the amended Terms, you shall cease using the Platform and the Services.

15.3 Notices. See-Dr may give notice to you by email, SMS or in-app message using the contact details in your Account. You may give notice to See-Dr by email to info[at]reallysick.sg.

15.4 Severability. If any provision of these Terms is found by a court of competent jurisdiction to be illegal, void or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

15.5 No waiver. No failure or delay by See-Dr in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of any right preclude any further exercise of it. No waiver shall be effective unless made in writing.

15.6 Assignment. You shall not assign or transfer any of your rights or obligations under these Terms. See-Dr may assign or transfer its rights and obligations to any related corporation or successor licensee, subject to applicable law.

15.7 Rights of third parties. A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any term of these Terms, save that Doctors and See-Dr personnel may enforce clauses 10 and 13.5.

15.8 Relationship of parties. Nothing in these Terms shall constitute or be deemed to constitute a partnership, agency or joint venture between you and See-Dr.

15.9 Entire agreement and language. These Terms, together with the Privacy Policy, constitute the entire agreement between you and See-Dr in relation to their subject matter. Where these Terms are translated into any other language, the English version shall prevail.

16. Governing Law, Dispute Resolution and Contact

16.1 Governing law. These Terms, and all matters relating to your access to or use of the Platform and the Services, shall be governed by and construed in accordance with the laws of Singapore.

16.2 Dispute resolution. The parties shall attempt in good faith to resolve any dispute arising out of or in connection with these Terms by amicable negotiation, commenced by either party giving written notice to the other (in your case, to info[at]reallysick.sg). If the dispute is not resolved within 60 working days of such notice, either party may refer the dispute to the courts of Singapore, which shall have exclusive jurisdiction. Nothing in this clause affects your right to lodge a complaint with the Ministry of Health or the Singapore Medical Council.

16.3 Contact. Questions or concerns regarding these Terms may be directed to:

See-Dr Pte. Ltd. (reallysick.sg)
60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
Email: info[at]reallysick.sg
Telephone: +65 8069 6860

17. Referral Programme

17.1 Eligibility to refer. The referral programme (“Referral Programme”) is open to existing patients holding an Account (each, a “Referrer”).

17.2 Eligible referees. A referral shall qualify only where the person referred (“Referee”) registers an Account using the Referrer’s personal referral link and has not previously completed a Consultation with See-Dr.

17.3 Referee benefit. The Referee shall be entitled to Referral Credit (as defined in clause 17.4), which shall be applied as a discount on the fee for the Referee’s first Consultation and reflected on the payment page before payment is made.

17.4 Referral Credit. “Referral Credit” means credit, in the amount displayed on the Platform from time to time, that may be applied towards Consultation fees in accordance with this clause 17. The Referrer shall be credited with Referral Credit upon the Referee completing his or her first paid Consultation (a “Successful Referral”). Referral Credit successfully credited to a Referrer may be viewed in the “Voucher” tab under “Settings” in the Referrer’s Account. There is no limit on the number of Successful Referrals for which a Referrer may receive Referral Credit.

17.5 Use of Referral Credit. Referral Credit:

• Shall not expire;
• May be combined, such that multiple Referral Credits may be applied together;
• May be applied only towards Consultation fees, and not towards Medicines, delivery, surcharges or any other charges; and
• Is non-transferable and cannot be exchanged for cash.

17.6 Voiding of Referral Credit. See-Dr may void or reverse any Referral Credit or Referee discount where the qualifying Consultation is refunded, or in cases of self-referral (including through another Account), fraud or other misuse of the Referral Programme.

17.7 Amendment or termination. See-Dr may amend, suspend or terminate the Referral Programme at any time without prior notice. Referral Credit already earned shall remain valid.

17.8 No effect on clinical decisions. Participation in the Referral Programme shall not affect any clinical decision of a Doctor, including any decision whether to prescribe medicine or issue an MC.

17.9 Prohibition on screenshots and social media sharing. Screenshots of the referral programme and sharing on social media is strictly prohibited.

17.10 Rectification and removal. As a licensee, See-Dr is required under regulation 17 of the Healthcare Services (Advertisement) Regulations 2021 to take all reasonable steps to procure the rectification or withdrawal of any advertisement of its services that does not comply with those Regulations, and to prevent its recurrence. Where See-Dr becomes aware of any material published in breach of clause 17.9, See-Dr shall notify the Referrer, and the Referrer shall promptly remove or rectify the material as directed by See-Dr and inform See-Dr of the steps taken.

17.11 Breach. Any breach of clause 17.9 or 17.10 shall constitute a breach of these Terms, and See-Dr may exercise its rights under clauses 14.2 and 17.6.