Medical Certificate (MC)

What is a Medical Certificate (MC)?

Medical certificate (MCs) is issued by doctors as evidence to certify that the said patient is unfit for work for a specified period of time due to a medical condition.

Can the doctor(s) at ReallySick.sg issue a Medical Certificate (MC)?

After a sound assessment of your condition from the teleconsultation, our doctors can issue you a Digital Medical Certificate that is generated from www.mc.gov.sg.

What is a Digital Medical Certificate?

A Digital Medical Certificate (digiMC) is initiated by GovTech Singapore, which essentially is an electronic version of a traditional paper and ink medical certificate (MC). It is an authentic MC, which should be recognised in the same way by your insurers and employers. 

Can I request for a paper MC?

A Digital Medical Certificate (MC) is the electronic version of a traditional paper and ink medical certificate (MC). A digital MC is a legitimate document and should be recognised by your employer. As such, a paper MC is not required. You can proceed to print out the digiMC if you wish.

How do I retrieve my Digital MC ?

After consultation, you will receive an email notification with a private link to view or download your MC. Alternatively, you can retrieve it through “my past consultation” page after you have logged in to consult.reallysick.sg. You will be prompted to key in your Date of Birth (DoB) to download or view your MC. 

The digital MC has no signature. How do I prove that it is real?

The doctor’s signature is not required because the digital MC is computer-generated and electronically tokenized. Your employers will not need to validate your MC with the platform as the digital MC is tamper-proof and is generated from https://www.mc.gov.sg domain. However if your employer feels the need to validate the MC, they can scan the QR code provided on the MC to verify its authenticity.

What should I do if my employer does not acknowledge my digital MC?

A Digital Medical Certificate (MC) is the electronic version of a traditional paper and ink medical certificate (MC). You can inform your employer to check out the FAQ for employers. You may need to reach out to the Ministry of Manpower should you be denied medical leave.

When will I receive my MC?

Your doctor should not require more than 10 minutes to complete your medical documents. If you do not receive your MC within 10 minutes, please go to ‘My Past Consultation’ to check the status of your consultation. If the documents are not generated, you may contact us via Whatsapp. Alternatively, please raise a support ticket with the “Consult ID” and our friendly team will revert to you within 24 hours.

Will the link for the digital MC expire?

No, the link will not expire. Your employers or human resource department can access it anytime for review in future.

Can I backdate my Medical Certificate (MC)?

The date of issue of the MC and the dates for which the patient is certified unfit for work / duty must be clearly and accurately indicated on the MC. In normal circumstances,  MC(s) cannot be backdated.

Can I have my MC extended?

You may do so by raising a new consult to reassess your medical condition if you require your MC to be extended.

I have been given a shorter MC than requested. Will I be refunded?

Unfortunately, MCs are granted (or not) at the doctor’s discretion and should not be disputed. However, if your doctor has agreed to grant you a certain number of days that is not reflected accurately, please raise a support ticket with the “Consult ID” and our friendly team will revert to you within 24 hours.

The details on the Digital MC are wrong, what should I do?

Please kindly amend the details on “My Settings”. Alternatively, please raise a support ticket with the “Consult ID” and our friendly team will revert to you within 24 hours.

Can Digital MC be used for insurance claims?

The Digital MC issued by See-Dr Pte. Ltd. is as real as a traditional MC and is recognised by the respective insurers.

For other clarification on medical records or documents, please raise a support ticket with the “Consult ID” and our friendly team will revert to you within 24 hours.

Can I have my diagnosis shown or removed on my MC?

Doctors at ReallySick.sg respect your confidentiality and your diagnosis will not be reflected unless you choose so. For the same reason, the MC will be given directly to you and your consent will be sought if your employers contact us regarding your medical condition.

How can I print my MC?

For iOS users, please visit the following website:
https://support.apple.com/en-au/HT201387
For Android users, please visit the following website:
https://www.androidcentral.com/how-print-your-android-phone-or-tablet?amp

Are foreign workers, working and residing in Singapore eligible to receive DigiMC?

Yes.

Can my employer or other people access my digital MC without my consent?

Your digital MC link will only be sent to you via your registered email at Reallysick.sg. You may choose to forward it to your employer or relevant parties. Alternatively, you may visit “My Past Consultations” to download the Digital MC at your own convenience.

What if I accidentally have deleted the email that contains the link to my Digital MC?

You may visit “My Past Consultations” to download the Digital MC at your own convenience.