I cannot seem to connect to the Doctor. What should I do?
Please troubleshoot the following
- Ensure that your video and microphone permissions are allowed
- Ensure that your volume is turned on
- Ensure that connection is stable
- Ensure that your ads blocker/firewall is disabled for website
- Try logging on with another type of device (computer/phone)
- Try not to multi-task between mobile applications (without leaving the page to use other apps)
- Try to use a different browser on the same device
If you are unable to troubleshoot with the above, please whatsapp us.
I got disconnected before seeing the doctor and did not receive my medical certificate (MC), prescriptions review or referral letter. What should I do?
Please check under ‘My Past Consultation’ on the status of your last teleconsultation. If the last teleconsultation consultation is not reflected, you are encouraged to raise a new consult. Don’t worry, there is no charge for your last consultation.