At Reallysick.sg, we have compiled a guide for some of the Frequently Asked Questions (FAQs) that our patients have consulted us with to provide you an ease of mind on our consultation charges :
- How does ReallySick.sg survive with $8 consultation charges?
- How much will I be charged?
- Why am I charged $25?
- I got disconnected before seeing the doctor. I did not receive my medical certificate (MC), prescription(s) or letter. Have I been charged?
- Are there any extra charges?
- Do I have to pay for medication delivery?
How does ReallySick.sg survive with $8 consultation charges?
By leveraging on the use of technology and streamlining the needs of the patient, we are able to make tele-consultations more efficient yet remain affordable.
By saving time, we save cost – and the savings are passed on to you!
How much will I be charged?
There is a flat charge of $8 for simple consults, and $25 for complex consults. For simple consults, no medications or referral letters will neither be prescribed nor issued. Medicines are to be paid separately.
Why am I charged $25?
This is a complex consult charge of which the consultation lasted for 3 minutes or if medicine has been ordered.
It also usually applies if your consultation includes medical opinion(s) from the Attending Doctor, and/or requires additional time to prescribe medicine(s) and/or generate memo / referral letter.
However, if you feel that you have been wrongly charged, please raise a support ticket with the “Consult ID” and our friendly team will respond to you within 24 hours.
I got disconnected before seeing the doctor. I did not receive my medical certificate (MC), prescription(s) or letter. Have I been charged?
Please check under ‘My Past Consultation’ on the status of your last teleconsultation. If the last teleconsultation consultation is not reflected, you are encouraged to raise a new consult.
You will not be charged for the missed consult. However, it will take up to 5 working days depending on your Bank / your Card Issuer to update your statements.
If you believe that you might have been charged in this situation, please raise a support ticket with the “Consult ID” and our friendly team will respond to you within 24 hours.
Are there any extra charges?
ReallySick.sg prides itself to be transparent with its charges – standard charges all day / night, everyday. Our system does not allow the doctor to make additional consultation charges. There is no additional charge unless in circumstances that you require a detailed medical report for insurance, an admin fee will be charged.
Do I have to pay for medication delivery?
Delivery medications to most areas are free of charge. With the exceptions of deliveries to Secured Locations (See List below), a surcharge applies and has to be self-paid directly to the partnered clinic.
List of Secured Locations (Not limited to the following locations):
- Airport Cargo Road Airport Zone
- ALPS Ave
- Military Camps
- Immigration Checkpoints
- Construction Sites
- Jurong Island
- Jurong Port
- PSA Port
- SATS
- Aerospaces
- Shipyard Supply Bases.