FAQ

At Reallysick.sg, we have compiled a guide for some of the Frequently Asked Questions (FAQs) that our patients have consulted us with to provide you an ease of mind on our consultation charges :

By leveraging on the use of technology and streamlining the needs of the patient, we are able to make tele-consultations more efficient yet remain affordable.

By saving time, we save cost – and the savings are passed on to you!

There is a flat charge of $10.50 for simple teleconsult and $24.50 (inclusive of GST) for extended/complex teleconsults. For simple teleconsult, no medications or referral letters will be issued. Medicines are to be paid separately.

A medical certificate is not a product that can be purchased. It is a clinical document a doctor may issue only where there are adequate grounds arrived at through proper clinical assessment, and it carries the issuing doctor's name and medical registration number.

Teleconsultation fees in Singapore vary by provider and by what the consultation involves. When comparing fees, check the consultation fee itself, whether medication and delivery are charged separately, and whether rates differ by time of day or day of the week.

Reallysick.sg charges a flat consultation fee of $10.50 including GST for a standard video consultation, and $24.50 including GST for an extended consultation that includes medication delivery and, where clinically appropriate, a referral or memo. Fees do not change on evenings, weekends or public holidays. Cancelled video calls are not charged.

Reallysick.sg charges a flat $10.50 including GST for a standard video consultation with an SMC-registered doctor. An extended consultation is $24.50 including GST and includes medication delivery, and a referral or memo where clinically appropriate.

Fees are the same throughout operating hours, including weekends and public holidays. Cancelled video calls are not charged; refunds may take up to 5 working days depending on your bank or card issuer. Medication, where prescribed, is charged separately from the standard consultation fee.

Whether medication, a referral or a medical certificate is appropriate is determined by the consulting doctor based on clinical assessment, and is not a purchasable add-on.

This is a complex consult charge of which the consultation is long or if medicine has been ordered.

It also usually applies if your consultation includes medical opinion(s) from the Attending Doctor, and/or requires additional time to prescribe medicine(s) and/or generate memo / referral letter.

However, if you feel that you have been wrongly charged, please contact us and our friendly team will respond to you within 24 hours.

Fees differ between providers, so the lowest headline price is not always the lowest total cost. When comparing, look at the consultation fee, whether medication and delivery are billed separately, and whether rates vary by time of day or day of the week.

Reallysick.sg charges a flat $10.50 including GST for a standard video consultation and $24.50 including GST for an extended consultation that includes medication delivery and, where clinically appropriate, a referral or memo. Fees are unchanged on evenings, weekends and public holidays, and cancelled video calls are not charged. Prescribed medication is charged separately from the standard consultation fee.

Fee level should not be the only consideration. Confirm the provider is MOH-licensed and that consultations are conducted by video with an SMC-registered doctor.

Please check under "My Past Consultation" on the status of your last teleconsultation. If the last teleconsultation consultation is not reflected, you are encouraged to raise a new consult.

You will not be charged for the missed consult. However, it will take up to 5 working days depending on your Bank / your Card Issuer to update your statements.

If you believe that you might have been charged in this situation, please contact us and our friendly team will respond to you within 24 hours.

ReallySick.sg prides itself to be transparent with its charges – standard charges all day / night, everyday. Our system does not allow the doctor to make additional consultation charges. There is no additional charge unless in circumstances that you require a detailed medical report for insurance, an admin fee will be charged.