Reallysick.sg

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Help! camera/microphone not working!

In this article, we will provide step by step guide on the permission issues face while using our website. Based on the error codes that you have encountered on our Consultation page, you can view the necessary steps below to troubleshoot the permissions issue.

For Error Code: #RSP001

For Error Code: #RSC001

Stay tuned to this page as we strive to continually update with more phones support.

For Error Code: #RSP001

  • For Oppo Users Using Chrome:
    • Click on “Settings”
    • Click on “Apps”
    • Click on “App Management”
    • Search for “Chrome” in the Search Bar
    • Select “Chrome” application and click on “Permissions”
    • Select “Camera” option and choose “Allow only while using the app”
    • Select “MIcrophone option and choose “Allow only while using the app”
    • Return back to ReallySick.sg Consultation Page and click on “Check Again”
    • Click on “Settings”
    • Click on “Apps”
    • Click on “App Management”
    • Search for “Chrome” in the Search Bar
    • Select “Chrome” application and click on “Permissions”
    • Select “Camera” option and choose “Allow only while using the app”
    • Select “MIcrophone option and choose “Allow only while using the app”
    • Return back to ReallySick.sg Consultation Page and click on “Check Again”
VIDEO GUIDE ON OPPO-CHROME (#RSP001)

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For Iphone Users Using Chrome/Safari:

  • Close the current browser with the consultation page
  • Click on the main “Settings”
  • Either one of the following options:
    • Use the “Search Bar” to type “Chrome/Safari” and select it
    • Scroll down and locate “Chrome/Safari” app and select it
  • In settings, allow access to:
    • Microphone – Turn On
    • Camera – Turn On
  • Click on “Clear History and Website Data” or “Clear Cache”
  • Return back to consultation page and click on “Check Again”
VIDEO GUIDE ON IPHONE-CHROME/SAFARI (#RSP001)

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For Error Code: #RSC001

  • For Oppo users using Chrome:
    • While at your Consult Page, click on your Search Bar and click on “Filter Control” icon
    • Click on “Permissions”
    • Turn on both “Camera” and “Microphone”
    • Return back to ReallySick.sg Consultation Page and click on “Check Again”
video guide on oppo-chrome (#rsc001)

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  • For iOS users using Chrome:
    • If you have accidentally denied both microphone and video permissions, you can do the following steps:
      • While at your Consult Page, click on your Search Bar and type “https://consult.reallysick.sg” and Enter
    • Click on “Re-join Consult” to go back to the Waiting Room
    • Click on “Allow” for both microphone and video in order to raise the consult successfully
      • If you are unsure if permissions have been given, you can click on the “Video” icon on the Search Bar to view the permissions again
    • Wait for Doctor to be assigned to you for a consultation
video guide on iphone-chrome (#rsc001)

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