• Ensure that your video and microphone permissions are allowed
• Ensure that your volume is turned on
• Ensure that connection is stable
• Ensure that your ads blocker/firewall is disabled for website
• Try logging on with another type of device (computer/phone)
• Try not to multi-task between mobile applications (without leaving the page to use other apps)
• Try to use a different browser on the same device

If you are unable to troubleshoot with the above, please contact us.

Please check under ‘Document’ on the status of your last teleconsultation. If the last teleconsultation consultation is not reflected, you are encouraged to raise a new consult. Don’t worry, there is no charge for your last consultation.

Can the doctor(s) at ReallySick.sg issue a Medical Certificate (MC)?

After a sound assessment of your condition from the teleconsultation, our doctors can issue you a Digital Medical Certificate that is generated from www.mc.gov.sg.

A Digital Medical Certificate (digiMC) is initiated by GovTech Singapore, which essentially is an electronic version of a traditional paper and ink medical certificate (MC). It is an authentic MC, which should be recognised in the same way by your insurers and employers.

A Digital Medical Certificate (MC) is the electronic version of a traditional paper and ink medical certificate (MC). A digital MC is a legitimate document and should be recognised by your employer. As such, a paper MC is not required. You can proceed to print out the digiMC if you wish.

After consultation, you will receive an email notification with a private link to view or download your MC. Alternatively, you can retrieve it through "My Past Consultation" page after you have logged in to consult.reallysick.sg. You will be prompted to key in your Date of Birth (DoB) to download or view your MC.

The doctor’s signature is not required because the digital MC is computer-generated and electronically tokenized. Your employers will not need to validate your MC with the platform as the digital MC is tamper-proof and is generated from https://www.mc.gov.sg domain. However if your employer feels the need to validate the MC, they can scan the QR code provided on the MC to verify its authenticity.

A Digital Medical Certificate (MC) is the electronic version of a traditional paper and ink medical certificate (MC). You can inform your employer to check out the FAQ for employers. You may need to reach out to the Ministry of Manpower should you be denied medical leave.

Your doctor should not require more than 10 minutes to complete your medical documents. If you do not receive your MC within 10 minutes, please go to "My Past Consultation" to check the status of your consultation. If the documents are not generated, you may contact us. Alternatively, please contact us and our friendly team will revert to you within 24 hours.

No, the link will not expire. Your Employers or human resource department can access it anytime for review in future.

The date of issue of the MC and the dates for which the patient is certified unfit for work / duty must be clearly and accurately indicated on the MC. In normal circumstances, MC(s) cannot be backdated.

You may do so by raising a new consult to reassess your medical condition if you require your MC to be extended.

Unfortunately, MCs are granted (or not) at the doctor’s discretion and should not be disputed. However, if your doctor has agreed to grant you a certain number of days that is not reflected accurately, please contact us and our friendly team will revert to you within 24 hours.

Please kindly amend the details on “My Settings”. Alternatively, please contact us and our friendly team will revert to you within 24 hours.

The Digital MC issued by See-Dr Pte. Ltd. is as real as a traditional MC and is recognised by the respective insurers.

For other clarification on medical records or documents, please contact us with the “Consult ID” and our friendly team will revert to you within 24 hours.

Doctors at ReallySick.sg respect your confidentiality and your diagnosis will not be reflected unless you choose so. For the same reason, the MC will be given directly to you and your consent will be sought if your employers contact us regarding your medical condition.

For iOS users, please visit the following website:
https://support.apple.com/en-au/HT201387
For Android users, please visit the following website:
https://www.androidcentral.com/how-print-your-android-phone-or-tablet?amp

Yes.

Your digital MC link will only be sent to you via your registered email at Reallysick.sg. You may choose to forward it to your employer or relevant parties. Alternatively, you may visit "My Past Consultation" to download the Digital MC at your own convenience.

You may visit "My Past Consultation" to download the Digital MC at your own convenience.

By saving time, we save cost – and the savings are passed on to you!

There is a flat charge of $11 for simple teleconsult and $25 for extended/complex teleconsults. For simple teleconsult, no medications or referral letters will be issued. Medicines are to be paid separately.

This is a complex consult charge of which the consultation is long or if medicine has been ordered.

It also usually applies if your consultation includes medical opinion(s) from the Attending Doctor, and/or requires additional time to prescribe medicine(s) and/or generate memo / referral letter.

However, if you feel that you have been wrongly charged, please contact us and our friendly team will respond to you within 24 hours.

Please check under "My Past Consultation" on the status of your last teleconsultation. If the last teleconsultation consultation is not reflected, you are encouraged to raise a new consult.

You will not be charged for the missed consult. However, it will take up to 5 working days depending on your Bank / your Card Issuer to update your statements.

If you believe that you might have been charged in this situation, please contact us and our friendly team will respond to you within 24 hours.

ReallySick.sg prides itself to be transparent with its charges – standard charges all day / night, everyday. Our system does not allow the doctor to make additional consultation charges. There is no additional charge unless in circumstances that you require a detailed medical report for insurance, an admin fee will be charged.

Our doctors constantly undergo a stringent screening and vetting process by our qualified panel consisting of medical doctors and professionals.

To minimize waiting time, you will be seen by the next available doctor at ReallySick.sg.

Should you require a specialist review, you will be provided with a referral letter recommendation to a specialist. You may proceed to make an appointment with your preferred medical provider.

We value patient satisfaction and would greatly appreciate your feedback. Please contact us so we can look into the matter. Our team will review your case and revert within 24 hours.

For our general practitioner service, anyone with non-urgent conditions is suitable. However, those below 16 years old must be accompanied by a parent / guardian during the video consultation.

Teleconsultation is a convenient option for many health concerns but may not fully replace an in-person consultation. If you feel you require immediate medical attention or a physical examination, we recommend seeing a doctor in person. A physical examination is also advisable if your symptoms persist or worsen, to ensure a comprehensive evaluation and rule out other potential causes.

You can use this service from anywhere in the world. However, please note that any medical certificates (MC) will be issued under our service based in Singapore. The consultation will primarily provide a medical opinion, and billing will be processed in Singapore Dollars (SGD).

We have a team of fully qualified doctors ready to provide teleconsultation advice to you.

ReallySick.sg is a clinic licensed under the Ministry of Health Singapore. Without providing your personal data, we will not be able to provide you a tele-consultation.

This is similar to like in any physical clinic where your personal particulars are required at the point of registration before seeing the doctor. You may refer to our Terms of Service for more information.

• Open Chrome and click the three dots menu (⋮) in the top right corner
• Go to Settings → Privacy and security
• Click Clear browsing data
• Select Cached images and files and Cookies and other site data
• Click Clear data
• Close Chrome completely and reopen it
• Return to ReallySick.sg and allow camera/microphone access when prompted

On iPhone:

• Go to Settings → Safari
• Tap Clear History and Website Data
• Confirm by tapping Clear History and Data
• Also go to Settings → Safari and ensure Camera and Microphone are set to Allow
• Return to ReallySick.sg and try again

On Mac:

• Open Safari and click Safari in the menu bar → Settings
• Go to the Privacy tab and click Manage Website Data
• Click Remove All and confirm
• Return to ReallySick.sg and allow camera/microphone access when prompted

• Open Edge and click the three dots menu (⋯) in the top right corner
• Go to Settings → Privacy, search, and services
• Under "Clear browsing data", click Choose what to clear
• Select Cached images and files and Cookies and other site data
• Click Clear now
• Close Edge completely and reopen it
• Return to ReallySick.sg and allow camera/microphone access when prompted

• Open Firefox and click the menu button (☰) in the top right corner
• Go to Settings → Privacy & Security
• Scroll to "Cookies and Site Data" and click Clear Data
• Select both options and click Clear
• Close Firefox completely and reopen it
• Return to ReallySick.sg and allow camera/microphone access when prompted

If clearing the cache does not resolve your issue, try the following:

• Try using a different browser (Chrome is recommended)
• Check that no other application is using your camera or microphone
• Restart your device
• Ensure your browser is updated to the latest version

If you continue to experience problems, please contact us for assistance.

After you have logged in, simply press the consult button on the left to raise a consult request.