• Ensure that your video and microphone permissions are allowed
• Ensure that your volume is turned on
• Ensure that connection is stable
• Ensure that your ads blocker/firewall is disabled for website
• Try logging on with another type of device (computer/phone)
• Try not to multi-task between mobile applications (without leaving the page to use other apps)
• Try to use a different browser on the same device

If you are unable to troubleshoot with the above, please contact us.

Please check under ‘Document’ on the status of your last teleconsultation. If the last teleconsultation consultation is not reflected, you are encouraged to raise a new consult. Don’t worry, there is no charge for your last consultation.

Can the doctor(s) at ReallySick.sg issue a Medical Certificate (MC)?

After a sound assessment of your condition from the teleconsultation, our doctors can issue you a Digital Medical Certificate that is generated from www.mc.gov.sg.

A Digital Medical Certificate (digiMC) is initiated by GovTech Singapore, which essentially is an electronic version of a traditional paper and ink medical certificate (MC). It is an authentic MC, which should be recognised in the same way by your insurers and employers.

A Digital Medical Certificate (MC) is the electronic version of a traditional paper and ink medical certificate (MC). A digital MC is a legitimate document and should be recognised by your employer. As such, a paper MC is not required. You can proceed to print out the digiMC if you wish.

After consultation, you will receive an email notification with a private link to view or download your MC. Alternatively, you can retrieve it through "My Past Consultation" page after you have logged in to consult.reallysick.sg. You will be prompted to key in your Date of Birth (DoB) to download or view your MC.

The doctor’s signature is not required because the digital MC is computer-generated and electronically tokenized. Your employers will not need to validate your MC with the platform as the digital MC is tamper-proof and is generated from https://www.mc.gov.sg domain. However if your employer feels the need to validate the MC, they can scan the QR code provided on the MC to verify its authenticity.

A Digital Medical Certificate (MC) is the electronic version of a traditional paper and ink medical certificate (MC). You can inform your employer to check out the FAQ for employers. You may need to reach out to the Ministry of Manpower should you be denied medical leave.

Under the Employment Act, employers must recognise medical certificates issued by a medical practitioner registered under the Medical Registration Act or Dental Registration Act, and the Ministry of Manpower confirms this includes MCs issued through teleconsultation.

Paid outpatient sick leave additionally requires that the employee is covered by the Employment Act, has served the employer for at least 3 months, has informed or tried to inform the employer within 48 hours of the absence, and has been certified unfit for work by a registered practitioner.

Employees not covered by the Employment Act should refer to their employment contract or company policy.

A medical certificate may be issued following a teleconsultation, but only where the consulting doctor determines there are adequate grounds for it based on proper clinical assessment. This is a professional requirement under the SMC Ethical Code and Ethical Guidelines, and it applies identically to online and in-person consultations. A medical certificate is never a guaranteed or automatic outcome of a consultation.

MOH requires that MCs generated after a teleconsultation record the name and medical registration number of the issuing doctor. Doctors must also assess whether a condition needs a physical examination, in which case it should not be managed by teleconsultation.

Your doctor should not require more than 10 minutes to complete your medical documents. If you do not receive your MC within 10 minutes, please go to "My Past Consultation" to check the status of your consultation. If the documents are not generated, you may contact us. Alternatively, please contact us and our friendly team will revert to you within 24 hours.

No, the link will not expire. Your Employers or human resource department can access it anytime for review in future.

The date of issue of the MC and the dates for which the patient is certified unfit for work / duty must be clearly and accurately indicated on the MC. In normal circumstances, MC(s) cannot be backdated.

You may do so by raising a new consult to reassess your medical condition if you require your MC to be extended.

Unfortunately, MCs are granted (or not) at the doctor’s discretion and should not be disputed. However, if your doctor has agreed to grant you a certain number of days that is not reflected accurately, please contact us and our friendly team will revert to you within 24 hours.

Please kindly amend the details on “My Settings”. Alternatively, please contact us and our friendly team will revert to you within 24 hours.

The Digital MC issued by See-Dr Pte. Ltd. is as real as a traditional MC and is recognised by the respective insurers.

For other clarification on medical records or documents, please contact us with the “Consult ID” and our friendly team will revert to you within 24 hours.

Doctors at ReallySick.sg respect your confidentiality and your diagnosis will not be reflected unless you choose so. For the same reason, the MC will be given directly to you and your consent will be sought if your employers contact us regarding your medical condition.

For iOS users, please visit the following website:
https://support.apple.com/en-au/HT201387
For Android users, please visit the following website:
https://www.androidcentral.com/how-print-your-android-phone-or-tablet?amp

Yes.

Your digital MC link will only be sent to you via your registered email at Reallysick.sg. You may choose to forward it to your employer or relevant parties. Alternatively, you may visit "My Past Consultation" to download the Digital MC at your own convenience.

You may visit "My Past Consultation" to download the Digital MC at your own convenience.

By saving time, we save cost – and the savings are passed on to you!

There is a flat charge of $10.50 for simple teleconsult and $24.50 (inclusive of GST) for extended/complex teleconsults. For simple teleconsult, no medications or referral letters will be issued. Medicines are to be paid separately.

A medical certificate is not a product that can be purchased. It is a clinical document a doctor may issue only where there are adequate grounds arrived at through proper clinical assessment, and it carries the issuing doctor's name and medical registration number.

Teleconsultation fees in Singapore vary by provider and by what the consultation involves. When comparing fees, check the consultation fee itself, whether medication and delivery are charged separately, and whether rates differ by time of day or day of the week.

Reallysick.sg charges a flat consultation fee of $10.50 including GST for a standard video consultation, and $24.50 including GST for an extended consultation that includes medication delivery and, where clinically appropriate, a referral or memo. Fees do not change on evenings, weekends or public holidays. Cancelled video calls are not charged.

Reallysick.sg charges a flat $10.50 including GST for a standard video consultation with an SMC-registered doctor. An extended consultation is $24.50 including GST and includes medication delivery, and a referral or memo where clinically appropriate.

Fees are the same throughout operating hours, including weekends and public holidays. Cancelled video calls are not charged; refunds may take up to 5 working days depending on your bank or card issuer. Medication, where prescribed, is charged separately from the standard consultation fee.

Whether medication, a referral or a medical certificate is appropriate is determined by the consulting doctor based on clinical assessment, and is not a purchasable add-on.

This is a complex consult charge of which the consultation is long or if medicine has been ordered.

It also usually applies if your consultation includes medical opinion(s) from the Attending Doctor, and/or requires additional time to prescribe medicine(s) and/or generate memo / referral letter.

However, if you feel that you have been wrongly charged, please contact us and our friendly team will respond to you within 24 hours.

Fees differ between providers, so the lowest headline price is not always the lowest total cost. When comparing, look at the consultation fee, whether medication and delivery are billed separately, and whether rates vary by time of day or day of the week.

Reallysick.sg charges a flat $10.50 including GST for a standard video consultation and $24.50 including GST for an extended consultation that includes medication delivery and, where clinically appropriate, a referral or memo. Fees are unchanged on evenings, weekends and public holidays, and cancelled video calls are not charged. Prescribed medication is charged separately from the standard consultation fee.

Fee level should not be the only consideration. Confirm the provider is MOH-licensed and that consultations are conducted by video with an SMC-registered doctor.

Please check under "My Past Consultation" on the status of your last teleconsultation. If the last teleconsultation consultation is not reflected, you are encouraged to raise a new consult.

You will not be charged for the missed consult. However, it will take up to 5 working days depending on your Bank / your Card Issuer to update your statements.

If you believe that you might have been charged in this situation, please contact us and our friendly team will respond to you within 24 hours.

ReallySick.sg prides itself to be transparent with its charges – standard charges all day / night, everyday. Our system does not allow the doctor to make additional consultation charges. There is no additional charge unless in circumstances that you require a detailed medical report for insurance, an admin fee will be charged.

Our doctors constantly undergo a stringent screening and vetting process by our qualified panel consisting of medical doctors and professionals.

To minimize waiting time, you will be seen by the next available doctor at ReallySick.sg.

Should you require a specialist review, you will be provided with a referral letter recommendation to a specialist. You may proceed to make an appointment with your preferred medical provider.

We value patient satisfaction and would greatly appreciate your feedback. Please contact us so we can look into the matter. Our team will review your case and revert within 24 hours.

For our general practitioner service, anyone with non-urgent conditions is suitable. However, those below 16 years old must be accompanied by a parent / guardian during the video consultation.

Teleconsultation is a convenient option for many health concerns but may not fully replace an in-person consultation. If you feel you require immediate medical attention or a physical examination, we recommend seeing a doctor in person. A physical examination is also advisable if your symptoms persist or worsen, to ensure a comprehensive evaluation and rule out other potential causes.

Menstrual cramps can often be assessed by video teleconsultation, particularly where the pattern is familiar and there are no concerning features. The doctor will review the severity and timing of pain, bleeding pattern, associated symptoms, pregnancy possibility, medical history and current medications, then advise on management.

Whether any medical certificate, medication or referral is appropriate is a clinical decision made by the consulting doctor on proper medical grounds following assessment, as required by the SMC Ethical Code and Ethical Guidelines.

In-person assessment is advised for severe or sudden pain, pain different from your usual cramps, unusually heavy bleeding, fainting, fever, possible pregnancy, or pain with vomiting.

A fever can often be assessed by video teleconsultation. The doctor will ask about your temperature and how long you have had it, associated symptoms, hydration, breathing, rash, recent travel, existing conditions and medications, then advise on management and whether in-person review is needed.

Before the consultation, measure and note your temperature, list your symptoms and their duration, and have your NRIC or FIN and current medication list ready.

Seek in-person or emergency care instead of an online consultation for breathing difficulty, chest pain, drowsiness or confusion, a stiff neck or severe headache, a rash that does not fade under pressure, persistent vomiting or inability to keep fluids down, reduced urine output, fever in an infant under 3 months, or fever in someone who is immunocompromised or pregnant.

Influenza and flu-like illness can often be assessed by video teleconsultation. The doctor will review your symptoms and their duration, fever pattern, breathing, hydration, existing medical conditions, medications and any recent travel or contact history, then advise on management and whether testing or in-person review is needed.

Note that antiviral treatment for influenza is most useful when started early and is not appropriate for every patient; whether it is indicated is a clinical decision.

Seek in-person or emergency care for breathing difficulty or breathlessness, chest pain, coughing up blood, confusion or drowsiness, bluish lips, inability to keep fluids down, or symptoms that improve then worsen again with a returning fever.

Uncomplicated lower urinary tract infection in a non-pregnant woman can often be assessed by video teleconsultation. The doctor will review your symptoms, their duration, any previous episodes, pregnancy status, medical history and current medications, then advise on management and whether urine testing or in-person examination is needed.

Attend a physical clinic or emergency department instead if any of the following apply:

1. Below 12 or above 65 years old
2. Male UTI as it is rare and more complex
3. Unprotected sexual activity
4. High fever
5. Back pain
6. Persistent vomiting

Whether antibiotics are appropriate is determined by the consulting doctor. Antibiotics are not suitable in every case, and inappropriate use contributes to antibiotic resistance.

Cough, sore throat, blocked or runny nose and other upper respiratory symptoms are among the most common reasons for online consultations at Reallysick.sg. These symptoms can often be assessed by video teleconsultation, where the doctor reviews your symptoms and their duration, fever, breathing, chest symptoms, medical history and medications before advising on management.

Most colds are viral and improve with supportive care; antibiotics are not usually indicated and whether any medication is appropriate is a clinical decision.

Seek in-person or emergency assessment for breathing difficulty or wheeze, chest pain, coughing up blood, bluish lips, high fever that persists beyond a few days, symptoms lasting more than about 10 days or worsening after initial improvement, or if you have asthma, COPD or reduced immunity.

Gastric discomfort, indigestion, nausea, vomiting and diarrhoea are among the more common reasons for online consultations at Reallysick.sg. Mild cases can often be assessed by video teleconsultation, where the doctor reviews the site and nature of the pain, duration, hydration, bowel symptoms, food history, medical history and medications.

A physical abdominal examination is not possible during a teleconsultation, which limits assessment of abdominal pain. The doctor will explain this limitation and advise in-person review where an examination is needed.

Seek in-person or emergency assessment for severe or worsening abdominal pain, pain localised to one area or the lower right abdomen, blood in vomit or stool, black tarry stools, persistent vomiting, signs of dehydration such as reduced urine output or dizziness on standing, high fever, a rigid or swollen abdomen, chest pain or pain spreading to the jaw or arm, recent abdominal surgery, or pregnancy.

You can use this service from anywhere in the world. However, please note that any medical certificates (MC) will be issued under our service based in Singapore. The consultation will primarily provide a medical opinion, and billing will be processed in Singapore Dollars (SGD).

We have a team of fully qualified doctors ready to provide teleconsultation advice to you.

Reallysick.sg is operated by See-Dr Pte. Ltd. (UEN 202306194K), a company incorporated in Singapore. The service holds MOH Licence No. R/26M2285/MDS/001/262 to provide outpatient medical service remotely under the Healthcare Services Act 2020, and consultations are conducted by doctors registered with the Singapore Medical Council.

Licence status can be verified independently on MOH's public register of licensed healthcare services, and a doctor's registration can be checked on the Singapore Medical Council's register of medical practitioners.

There is no single best telemedicine provider, because suitability depends on what care you need. Useful criteria are: whether the provider is licensed by MOH for telemedicine, whether consultations are conducted by video with an SMC-registered doctor, whether the provider manages your specific condition, and whether it supports chronic disease management or subsidy schemes you rely on.

Reallysick.sg (See-Dr Pte. Ltd., MOH Licence No. R/26M2285/MDS/001/262) provides video teleconsultations for acute, uncomplicated conditions. It does not provide chronic disease management and is not enrolled in the Chronic Disease Management Programme, so patients requiring ongoing chronic care should consult a provider that offers it.

You can verify any provider's licence status on MOH's public register of licensed healthcare services.

Telemedicine in Singapore is regulated rather than "approved". Providers delivering outpatient medical service remotely must hold a licence from MOH under the Healthcare Services Act 2020, which replaced the Private Hospitals and Medical Clinics Act in December 2023, and the doctors conducting consultations must be registered with the Singapore Medical Council.

In November 2024, MOH issued a joint circular setting out professional standards for telemedicine services, covering clinical assessment, prescribing, the issuing of medical certificates, record-keeping and advertising. Among other requirements, teleconsultations must not be delivered solely through self-service text-only questionnaires.

MOH does not endorse individual providers, but you can verify that a provider is licensed on MOH's public register.

Under Singapore's Healthcare Services (Advertisement) Regulations, licensed healthcare providers may not reproduce patient reviews, testimonials or endorsements on their own website or social media, so we do not publish reviews or ratings here. Any reviews on independent third-party platforms are written by users and are not solicited, paid for or edited by us.

To assess the service objectively, you can verify our MOH licence (R/26M2285/MDS/001/262) on MOH's register of licensed healthcare services, confirm that consultations are conducted by SMC-registered doctors, and review our published fees, operating hours and the conditions we do and do not manage.

There is no single best online clinic app, because the right provider depends on the care you need. A practical checklist: confirm the provider holds an MOH licence under the Healthcare Services Act; confirm consultations are conducted by video with an SMC-registered doctor rather than by questionnaire alone; check whether it manages your condition; check whether you need chronic disease management or a subsidy scheme it does not support; and compare published fees including medication and delivery.

Reallysick.sg provides video teleconsultations for acute, uncomplicated conditions and does not provide chronic disease management. Patients who need ongoing chronic care, subsidised chronic treatment, physical examination or procedures should use a provider that offers those services. MOH's register of licensed healthcare services lists licensed providers.

ReallySick.sg is a clinic licensed under the Ministry of Health Singapore. Without providing your personal data, we will not be able to provide you a tele-consultation.

This is similar to like in any physical clinic where your personal particulars are required at the point of registration before seeing the doctor. You may refer to our Terms of Service for more information.

• Open Chrome and click the three dots menu (⋮) in the top right corner
• Go to Settings → Privacy and security
• Click Clear browsing data
• Select Cached images and files and Cookies and other site data
• Click Clear data
• Close Chrome completely and reopen it
• Return to ReallySick.sg and allow camera/microphone access when prompted

On iPhone:

• Go to Settings → Safari
• Tap Clear History and Website Data
• Confirm by tapping Clear History and Data
• Also go to Settings → Safari and ensure Camera and Microphone are set to Allow
• Return to ReallySick.sg and try again

On Mac:

• Open Safari and click Safari in the menu bar → Settings
• Go to the Privacy tab and click Manage Website Data
• Click Remove All and confirm
• Return to ReallySick.sg and allow camera/microphone access when prompted

• Open Edge and click the three dots menu (⋯) in the top right corner
• Go to Settings → Privacy, search, and services
• Under "Clear browsing data", click Choose what to clear
• Select Cached images and files and Cookies and other site data
• Click Clear now
• Close Edge completely and reopen it
• Return to ReallySick.sg and allow camera/microphone access when prompted

• Open Firefox and click the menu button (☰) in the top right corner
• Go to Settings → Privacy & Security
• Scroll to "Cookies and Site Data" and click Clear Data
• Select both options and click Clear
• Close Firefox completely and reopen it
• Return to ReallySick.sg and allow camera/microphone access when prompted

If clearing the cache does not resolve your issue, try the following:

• Try using a different browser (Chrome is recommended)
• Check that no other application is using your camera or microphone
• Restart your device
• Ensure your browser is updated to the latest version

If you continue to experience problems, please contact us for assistance.

After you have logged in, simply press the consult button on the left to raise a consult request.

To consult a doctor online in Singapore, use a telemedicine provider licensed by MOH under the Healthcare Services Act. The general process is: register with the provider and verify your identity with your NRIC or FIN, describe your symptoms, then attend a video consultation with an SMC-registered doctor who assesses your condition and advises on management. Teleconsultations cannot be delivered by text-only questionnaire alone.

Have ready your NRIC or FIN, a list of your symptoms and how long you have had them, your current medications and allergies, and any relevant readings such as your temperature.

Reallysick.sg operates daily from 6am to 11.55pm. You can start a consultation at consult.reallysick.sg.